Consult our Frequently Asked Questions to find the answers to any questions you may have.
Do you have THIS brand?
Do you have THIS product?
The suppliers we purchase from are listed on Our Suppliers page. We also stock our own range of RapidClean® products which are cost-effective and extremely efficient.
Our cleaning products are listed on Our Products page, and our product range is categorised thoroughly. If you can’t find something on the website, contact your local store and we’ll answer any question you have.
What are shipping rates for delivery to my business?
Many of our stores offer same day delivery to local areas and free shipping on orders above a certain threshold. For more information, get in touch with your local store or visit their website (Click ‘More information’ next to your local store).
Warranties and Returns Policies
Electrical and mechanical items we sell (cleaning machines) usually come with the manufacturer’s 12 month warranty. Please refer to each item for the applicable warranty period.
Chemical and cleaning agents are warranted free from defects of manufacture. Defective products will be replaced.
Please note that replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with the product operation instructions. We recommend you retain the item’s packaging for the duration of the warranty period in the unlikely event you need to return it under warranty.
Can you provide complete worksite cleaning solutions?
We sure can! We can advice you on the products and machinery you need for your business, and provide:
- Quick Delivery and Re-stocking
- Installation & Servicing
- Staff Training
- Site Auditing
- Documentation, OH&S Charts and Operation Signage.
How do I get product-specific MSD (Material Safety Data) Sheets?
To download free PDFs of MSD sheets simply click through to the specific product page in the Cleaning Products Section of our website. You’ll find the links to download MSD sheets on each product description.
Need more information?
Developing a relationship with your local RapidClean store is a very cost-effective way of getting the best deals and advice, and keeping your work clean, sanitised and sparkling.